Privacy Policy

BRAINSEED AI FZE ("we", "our", or "us") respects your privacy and is legally committed to protecting your personal data in compliance with international privacy standards, including the GDPR and CCPA. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you access our website, enroll in courses, or use our digital services.

1. Information We Collect

We only collect the data necessary to provide you with a world-class educational experience and to comply with legal payment processing requirements.

1.1 Personal Data Provided by You

• Account Information: Name, email address, and username when you register.
• Billing Information: Billing address, transaction history, and partial credit card data. All payments are securely processed through fully PCI-compliant third-party processors. We do not digitally store full credit card numbers on our servers.
• Communications: Records of your communications when you contact our support team.

1.2 Automatically Collected Data

• Device & Usage Data: IP addresses, browser types, operating systems, referring URLs, and interaction data (such as video watch progress and time spent on pages) to ensure service stability.
• Cookies: Small text files placed on your device to maintain your session, remember preferences, and provide aggregated analytics.

2. How We Use Your Information

Your data is exclusively used for core business operations and improving our platform.

• To process your payments safely, deliver digital goods, and maintain subscription access.
• To track your course progress and issue certificates of completion.
• To send important transactional notifications, security alerts, and administrative messages.
• To analyze site performance, fix bugs, and enhance instructional design.
• To comply with legal, tax, and accounting obligations in the United States and internationally.

3. How We Share Your Information

We never sell or rent your personal information to any third parties for advertising or marketing. Your information is only shared under strictly controlled circumstances:

• Service Providers: We share necessary data with trusted processors (like payment gateways, email delivery services, and video hosting platforms) strictly for operational functionality. These providers are bound by strict data processing agreements.
• Legal Requirements: If required by a subpoena, court order, or any other legal obligation to comply with law enforcement or government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be safely transferred as a business asset.

4. Data Security & Retention

We deploy industry-standard safeguards, including TLS 1.2+ encryption for all data transmissions, secure hashed passwords, and strict role-based access control for our personnel. We retain your data for as long as your account is active, or as needed to provide you with our services and fulfill our legal obligations.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request a full copy of the personal data we hold about you.
• Request corrections for inaccurate datasets.
• Request permanent deletion of your account and associated personal data ("Right to be Forgotten").
• Opt-out of optional analytical tracking or marketing communications.

To exercise any of these rights, please email us directly with a formal request.